Tuesday, November 14, 2006

One language, many worlds

I am trying to book a room at the Hotel New Woodlands in Chennai (The City Formerly Known as Madras). I first of all tried to do it by email. They sent me the room tariff and the following information:

EARLY MORNING 6AM WE DO NOT CONFIRM BOOKING,SINCE OURS IS A 12 NOON CHECKOUT, OUR CHECKOUTS START ONLY AT 10 AM.ON ARRIVAL AT 6.00AM YOU CAN TAKE WHICH EVER IS AVAILABLE TEMPORARILY, LATER YOU CAN SHIFT TO YOUR CATEGORY ROOM.

Charges are very eloborate and finer details involved, hence we request you to
contact our travel assistant.


Hmm, I thought. I don't understand a word of that, I better contact their travel assistant. So I rang them up.

How many rooms? he said. One, I said. Four? he said. Just the one, I said. When are you arriving? he said. 16 December, I said. At what time? he said. Late at night, I said. We do not have any rooms at midnight, he said. Only in the afternoon.

I'm sorry, I said, could you say that again?

He did. Several times. They have rooms available on the afternoon of the 16th, and if I was arriving then I could book one of those for two nights, but I can't have one if I'm arriving at night. How does that work?

I guess I need to stop applying my Judaeo-Christian logic to Hindu reality, and call somewhere else.

joella

2 Comments:

Blogger Tim said...

I too believe in quality standards which are not compromised for anything in the so many years passed.

Surely everybody does?

10:15 pm  
Blogger Jo said...

Absolutely. Excellence is a journey.

12:39 am  

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